IT Services and Support for Grand Rapids and West Michigan Firms:

“Trailhead Responds Quickly And Gets Right To The Root Of The Problem.”

We lack the expertise in-house to manage our IT needs and Trailhead has been able to fill that need. Having your network or desktops go down during the day can grind your business to a halt. The Trailhead team responds quickly and gets right to the root of the problem to get you back up and running. The cost of the service is insignificant compared to the productivity loss of having your network go down, desktops ceasing to work, or remote laptops failing to connect to our systems. Moving services to the cloud and setting up a cyber security plan have also been very beneficial.

I appreciate the personal service we get from the owners of the firm who have been in IT for decades. I know that I will have consistent access to the owner and not have to deal with ever changing IT staff having to train on our systems or lacking the skills to get the job done. Steven has been in the IT trenches for decades and isn’t just interested in making a monthly sales quota like other sales teams I’ve dealt with.

“Trailhead Consistently Delivers Great Service And Support.”

Trailhead’s Managed IT Services provide a seamless support system to our network and hardware demands. we benefit from efficiencies gained through the “global” view that this plan offers.

The great benefit delivered by Trailhead is their accessibility and working style, which fits directly into our operating environment. Trailhead serves as an integral member of our strategic team.

Steven and Kim Lauber have earned the trust of our leadership team by consistently delivering great service and support in a timely and conscientious manner. Their flexibility and willingness to “roll up their sleeves” fits the culture here ideally. We highly recommend partnering with them for your IT needs.

“They Really Understand Our Business Needs And How Our Business Works.”

We’ve been working with Trailhead for nearly 20 years now. We appreciate their timeliness in addressing our problems, which generally are immediate. They really understand our needs and how our business works. If you’re thinking about working with them, just give them a trial period to test things out. You won’t be disappointed.